Contact us

If you have a question that requires the attention of our Customer Support Team, or you just want to give us some feedback on your experiences using our website, do not hesitate to contact us. We may include this information in our Success stories section. Please state clearly if you do not want your feedback to appear on the site; We will make every effort to answer your inquiry within 48 hours, although at peak times and weekends this may take a little longer on occasion.

 

Hearts-Connected, loves to hear how you’re getting on. Please read through our various contact methods below and use the most relevant one for your inquiry to ensure the quickest possible reply.

 

GENERAL INQUIRIES &  CUSTOMER CARE HELP-DESK:

info@hearts-connected.com

 

ABUSE & SAFETY REPORT:

We are always happy to help at Hearts-Connected.

However, if you have encountered any inappropriate behavior by another member (either online or offline) that gives you cause for concern, then you can report them to us in confidence, Your complaint or issue can remain anonymous but you’ll help make hearts-connected a better place if we know about and send us your ‘report abuse’ by email at support@hearts-connected.com

Please ensure that you quote your username or registered email address anytime you contact us so we can easily find your details.

 

 

SUBSCRIBERS & BILLINGS:

if you have any queries regarding your membership, subscribers & billings inquiries or problems using the website please contact our Help team by email at billing@hearts-connected.com,  please ensure that you quote your username or registered email address anytime you contact us so we can easily find your details.

 

 

WEBSITE SERVICE AND TECHNICAL ISSUES:

Contact us about customer service issues such as site help and problems using the website, Privacy Policy and Terms of Use at support@hearts-connected.com

Please ensure that you quote your username or registered email address anytime you contact us so we can easily find your details.

If you are having problems accessing your account, please visit our FAQ page.

 

 

BUSINESS DEVELOPMENT:

Contact us with business development inquiries info@hearts-connected.com

 

PUBLIC RELATIONS:

Contact us about public relations opportunities at info@hearts-connected.com

 

 

IMPORTANT: if you have a question, the quickest way to find the answer is usually to visit our comprehensive Frequently Asked Questions page, which is regularly updated and, on average, has answers to about 75% of the inquiries we receive via email and contact form submissions. Before you submit a question, please make sure that you have read the Frequently Asked Questions (FAQ) – the vast majority of questions we receive are already answered there. Please make sure you check this page before getting in touch – click here to visit our FAQs page.

 

You can also find dating advice on our Safety Advice page and in our Dating Advice blog, and for website updates and the latest Hearts-Connected News, please take a look at our Hearts-Connected News blog.

Hearts-Connected ® Hearts Connected Forever Together® Where Two Souls Meet Forever Together®  and Hearts-Connected logo ™ are trademarks of Hearts-Connected Limited. All rights reserved.

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